Frequently Asked Questions
Here you'll find answers to the most frequently asked questions about our service
🛞 Tire Storage
❓ How long are tires stored?
Storage is seasonal - typically from April to October (winter tires) or October to April (summer tires). Longer storage periods are available upon request.
❓ Are my tires insured?
Yes, your tires are insured against theft and damage while stored with us.
❓ Can I pick up my tires anytime?
During our business hours, you can pick up your tires at any time. We recommend a short phone call in advance so we can prepare your tires.
❓ What happens if the tires are damaged?
Upon acceptance, we check the condition of your tires and inform you about any damage or insufficient tread depth. If new tires are needed, we're happy to advise you.
❓ What tire sizes do you store?
We store all common passenger car tire sizes. For particularly large tires (e.g., SUV, van), please contact us in advance.
🔧 General Car Repairs
❓ What repairs do you perform on my vehicle?
We perform all types of car repairs - from minor fixes to complex technical repairs.
❓ Do you repair vehicles of all makes and models?
Yes, we service vehicles from all manufacturers and years.
❓ Will I receive a cost estimate before the repair?
Of course. Before starting work, we inform you transparently about the costs involved.
❓ How long does a typical repair take?
The duration depends on the scope of the repair. Minor work is often completed the same day.
❓ Do you use original or aftermarket parts?
We use high-quality aftermarket parts of OE quality - original parts upon request.
🛂 Main & Emission Inspection (TÜV)
❓ Can the inspection be done directly at your shop?
Yes, the main and emission inspection is regularly conducted at our facility in cooperation with approved testing organizations.
❓ Do I need to make an appointment?
An appointment is recommended to avoid waiting times.
❓ What happens if my vehicle doesn't pass inspection?
We inform you about the defects and fix them quickly and professionally after consultation.
❓ Do you prepare my vehicle for inspection?
Yes, upon request we conduct a pre-inspection.
🔍 Inspection & Maintenance
❓ Do you perform inspections according to manufacturer specifications?
Yes, all inspections are performed exactly according to manufacturer specifications.
❓ Will my manufacturer's warranty remain valid?
Yes, the manufacturer's warranty remains fully valid.
❓ What is included in an inspection?
All required checks, oil change (if scheduled), and replacement of filters and fluids.
❓ How often should an inspection be performed?
Depending on the vehicle type, usually once a year or according to manufacturer specifications.
🛑 Brake Service
❓ How do I know my brakes need replacement?
Squeaking, longer braking distance, or warning lights can be indicators.
❓ Do you replace brake pads and discs?
Yes, we professionally replace brake pads, discs, and brake fluid.
❓ How long does brake service take?
In most cases, a few hours.
❓ Are brake checks possible?
Yes, we check your brake system for safety and wear at any time.
❄️ AC Service
❓ How often should the AC be serviced?
Recommended every 1-2 years.
❓ What does AC service include?
Function check, refrigerant service, and cleaning and disinfection.
❓ Do you also remove bacteria and odors?
Yes, we ensure clean air and a hygienic climate in your vehicle.
❓ What does AC service cost?
Costs depend on vehicle type and scope - we're happy to advise you.
🛢️ Oil Change
❓ How often should an oil change be performed?
Depending on the vehicle, usually every 15,000-30,000 km or once a year.
❓ What engine oil do you use?
We use only engine oils according to manufacturer specifications.
❓ Is the oil filter included in the oil change?
Yes, the oil filter is always replaced during an oil change.
❓ Can I come in for an oil change on short notice?
In many cases yes - just give us a call.
🪟 Auto Glass Service
❓ Do you repair stone chips?
Yes, small stone chips can often be repaired.
❓ When does a window need to be replaced?
For cracks or damage in the field of vision, replacement is necessary.
❓ Do you handle insurance processing?
Yes, we handle the complete processing with your insurance.
❓ How long does the repair take?
Stone chip repairs usually under an hour, window replacement about one day.
🚧 Accident Repair
❓ Do you repair all types of accident damage?
Yes, from minor parking damage to major accident damage.
❓ Do you assist with insurance?
Yes, we help with appraisals, cost estimates, and processing.
❓ Will my vehicle be professionally repaired?
Yes, according to manufacturer specifications and with state-of-the-art technology.
🔩 Trailer Hitches
❓ Do you install trailer hitches?
Yes, including electrical wiring and coding.
❓ For which vehicles is this possible?
For most cars and vans.
❓ Does the trailer hitch need to be registered?
Usually not, as EC approval is provided.
❓ How long does installation take?
Usually one working day.
☀️❄️ Vehicle Checks
❓ What is checked during winter or summer check?
Tires, brakes, battery, fluids, lighting, and more.
❓ Is a vacation check recommended?
Yes, especially before longer trips.
❓ What does the light test include?
Inspection and adjustment of all vehicle lights.
❓ Do I need to make an appointment?
An appointment is recommended, but checks are often possible on short notice.